KrispCall Review – The Good and Bad for 2024
Whether you’re looking to enter new markets or simply offer your existing customers a better experience, communication is key. Unfortunately, many businesses are still reliant on bulky traditional telephony infrastructure, cumbersome setups, and high costs. KrispCall is a cloud-based telephony company that’s aiming to change all that.
It offers toll-free, local, mobile, and national phone numbers in over 100 countries, plus a suite of advanced features and CRM integrations. These are enterprise-grade solutions, but KrispCall’s software is accessible for businesses of all sizes.
We’ll delve into what sets KrispCall apart in the virtual cloud telephony landscape, examining its strengths and potential areas for improvement.
KrispCall: The Good and the Bad
The best thing about KrispCall is that it does what it claims to do. It’s a cloud-based telephony system, and it truly does offer advanced communication features at affordable prices.
KrispCall’s systems and solutions include:
- Internet Telephony
- Auto Attendant
- Bulk SMS Coming Soon
- Live Call Monitoring
- Virtual Receptionist
- Sales Call Recording
- VoIP Softphone
- Office Phone System
This breadth of offerings can make KrispCall a solid choice if you’re looking to streamline your communications services. But like any product, it has its highs and lows. Here’s what you need to know.
What KrispCall Is Good At
Global Accessibility: What would it mean for your business if you could easily make international phone calls at an affordable price? That’s one of the biggest benefits KrispCall delivers. Its ability to provide phone numbers in over 100 countries is a game-changer if your business is seeking global outreach.
It means your company can establish a local presence in multiple markets without any need for physical offices, bridging geographical barriers with ease.
This is also great if your company is aiming to provide customer service or sales support across different regions.
This feature works by using international VoIP (Voice over Internet Protocol) calling. Basically, it transmits voice data over the internet, giving you cost-effective and efficient communication between countries.
The service also offers local numbers for each geography. So KrispCall not only simplifies international communication but also helps your business build trust with local customers by giving them familiar, region-specific contact options.
It’s a powerful capability for businesses in ecommerce, tech support, or international sales, where customer proximity can significantly impact customer relations and business growth.
CRM Integration: The integration capabilities of KrispCall also set it apart, especially when it comes to customer relationship management (CRM). By seamlessly syncing with CRM platforms like HubSpot CRM, Pipedrive, and Zapier, KrispCall ensures every customer interaction is tracked and accessible within your CRM system.
This integration is crucial for maintaining a comprehensive view of your customer interactions. Integrating your communications strategy with your CRM will help your businesses personalize communication, follow up effectively, and build stronger customer relationships.
Integration also streamlines the workflow in your organization. This is because your sales and support teams can access call details, notes, and histories directly within the CRM, enhancing their productivity and ensuring a more cohesive approach to customer engagement.
To picture this in action, let’s say your sales team is using KrispCall integrated with HubSpot CRM. When a potential customer calls, the sales representative can instantly access the customer’s history, previous interactions, and preferences logged in the CRM. This extra data allows the representative to personalize the conversation, offer relevant solutions, and quickly address any concerns.
Plus, after the call, any new information or follow-up actions can be directly updated in the CRM from KrispCall. This way, the customer’s record is always up-to-date, and there will potentially be even more relevant data to help guide and improve future interactions.
Advanced Calling Features: KrispCall’s suite of advanced calling features goes beyond basic telephony.
More advanced features like call recording or live call monitoring can help improve your quality control, training, and compliance. These features allow managers to review calls for quality assurance and provide targeted feedback to agents to help improve the calls.
Sales call recording specifically can be a treasure trove for sales training and strategy development. This is because it can offer real-life examples of successful sales techniques and areas for improvement.
Say your team member had a great call and closed a significant deal. That exact recording could be used as a training tool for other team members. A manager can play back the call during a training session, highlighting the successful techniques used, like how the agent addressed the client’s concerns, the tone used, or the specific strategies for overcoming objections.
This real-life example becomes a valuable learning resource for the entire team. Instead of mere theory, it would demonstrate effective sales tactics in action. Plus, your team can discuss what worked well and why. This can go a long way toward fostering a culture of continuous learning and improvement on the sales team.
Similarly, live call monitoring could be used for real-time coaching. A new agent on their first sales calls can be silently monitored by a manager. If the agent struggles or misses key selling points, the manager can provide immediate feedback after the call. This constructive feedback loop accelerates the learning curve for new agents.
Scalability: Lastly, KrispCall’s scalability is a significant asset for growing businesses. As your company expands, your communication needs will evolve. KrispCall is designed to accommodate this growth seamlessly.
The system allows for easy addition of new numbers, users, and even international lines as your business scales up.
WIth legacy providers or physical infrastructure, your business might need to switch to completely different systems as you grow. Not with KrispCall. By sticking with one scalable solution, you avoid switching costs, and can save significant time and resources.
Scalability also ensures consistency. You’ll be able to maintain consistent communication standards and practices, regardless of your organization’s size or the number of locations you’re operating in.
This makes KrispCall great for startups or mid-size businesses poised for rapid growth or those with fluctuating communication needs.
KrispCall’s Potential Drawbacks
Mobile App Performance Issues: KrispCall offers such a wide range of features that sometimes it seems to slow their app down. Particularly on the mobile app, there will be occasional performance issues like lag or slow response times.
That said, KrispCall’s technical support team is a bright spot in this scenario. They’re known for their responsiveness and expertise, and will actively work with you to troubleshoot or resolve these issues quickly.
Device Limitations for Single Subscription: Another limitation worth noting is KrispCall’s restriction on logging into the app from multiple devices under one subscription. For users managing more than one virtual number, the inability to use these multiple numbers on different handsets under a single subscription could be a logistical challenge.
Overcoming this constraint would require you to purchase additional subscriptions to access multiple lines across various devices, which can increase costs, so it’s worth being aware of this going in, especially if you’re on a tight budget
Lack of Multilingual Interface: Despite their impressive global presence, KrispCall’s platform currently operates primarily in English, and it doesn’t have a multilingual interface. This could be a limitation if you run a larger, globalized business with multiple employees or interactions across different languages.
KrispCall Plans and Pricing
KrispCall aims to make enterprise-level solutions available to businesses of all sizes, and their pricing reflects this. That said, they do have tiered pricing with different features and functionalities on each tier.
Here’s what each plan offers, what it costs, and how it differs from the other price tiers:
The Essential plan is aimed at small businesses, and it’s priced at an accessible $15 per user per month. You can save 20% if you opt for an annual plan.
The plan includes core features like new lead alerts, which can be crucial for capitalizing on potential business opportunities. The plan also gives you access to call blocking to filter unwanted calls, call monitoring for quality assurance, and call forwarding to ensure that no important call goes unanswered.
Additional functionalities like number porting and number sharing offer the flexibility that smaller, agile teams need to manage their telephony strategies.
For mid-size businesses, the Standard plan is offered at $40 per user per month and builds upon the Essential plan with a richer feature set. If you opt for an annual plan, you pay just $32 per user per month.
It includes all the features of the Essential plan and expands its capabilities with advanced options like tag in dialer for easier call organization, the ability to call cell phones and landlines directly, and unlimited call recordings and storage, which are indispensable for businesses that need to maintain records for compliance and training purposes.
This plan also adds phone trees (IVR), which allow for more sophisticated call routing and self-service options for customers. API and Webhook access open up further possibilities for deeper integration with your existing business workflows.
The Enterprise plan is customized to suit the extensive requirements of larger businesses. For pricing, you’ll have to reach out to KrispCall directly.
This plan is the most comprehensive, offering new lead alerts, web app/web dialer functionalities, enhanced tagging capabilities in both the dialer and callbox, and Do Not Disturb (DND) options for phone numbers.
The Enterprise plan also includes third-party app integration, which can be a game-changer as large businesses often rely on a cohesive ecosystem of software applications. This plan promises a dedicated account manager, adding a nice touch of personalized service and further support.
Overall, KrispCall is a great telephony solution for businesses of all sizes, whether you’re a startup with a diverse array of communications needs or a large enterprise who needs your telephony systems to integrate with your CRM.
The streamlined and integrated nature of KrispCall’s offering is what really stands out. Having global accessibility, virtual receptionists, and advanced monitoring features all in one place make it a great one-stop solution.
Overall, KrispCall is an excellent choice if your business is looking to streamline communication channels and enhance your customer interactions.