How To Fix Netflix Not Working On A Samsung Smart TV


If you are experiencing problems with Netflix not working on Samsung Smart TV, don’t worry. We are here to assist you.

Your Samsung smart TV won’t open your Netflix channel. It may also freeze after working for a while after loading. The TV doesn’t load in such cases and shows a blue or black screen. It is also possible that if you are using a VPN, your VPN might not be functioning properly, which can cause streaming issues. That’s why you may need the best VPN for Samsung Smart TV.

Our experts have tested the most common and popular fixes below for Netflix not working on Samsung Smart TV.

Why Won’t My Netflix work on My Samsung TV?

Many people have reported that Netflix is not working on Samsung TV. This can be very frustrating and irritating. Here are some reasons of Netflix not working on your Samsung TV:

Network Connection Issues: If you have any issues with your home wifi connection, it could cause streaming problems for Netflix on your Samsung smart TV.

Software Bugs or Incorrect Settings: It is possible that the software installed in the TV has some bugs, or there may be incorrect settings. Such issues can cause Netflix not to work properly on Samsung TVs.

VPN Connection Issues: If you are using a VPN connection for streaming content from Netflix, it is possible that your VPN might not be working correctly. You may also face the Netflix proxy error:

Such an error may pop up if your VPN has been banned by Netflix.

You Might be Accessing It From Restricted Country: It is possible that Netflix is not available in your country. In this case, you will not be able to access the Netflix library from that country.

How to Fix Netflix Not Working On A Samsung Smart TV?

Some of the common checks and solutions for resolving issues related to Netflix not working on Samsung smart TVs are:

Is Netflix Down?

An outage could cause Netflix not to work on Samsung Smart TV devices. You should check Netflix services first before doing anything else, as there’s a possibility they’re down for everyone.


Netflix’s services may not be working. That’s why it’s best to check out for yourself if Netflix’s operations are down.

It is possible to see if Netflix is down or up by visiting the Netflix status page. Another option is to visit a site like On this page, you can track customer reports and determine whether a site is up or not. Moreover, you can also check for any scheduled maintenance or try reconnecting Netflix on Samsung TV VPN.

Unplug your Samsung Smart TV:

You can always try the old method of unplugging your Samsung TV and plugging it back in. It may sound ridiculous, but sometimes unplugging the device can reset it and bring everything back to normal.

When you do this, make sure to unplug all the cables and adapters. This will ensure that all possible power cycles are reset. When your TV starts, plug the device back in after unplugging it for a few minutes. Then turn on Netflix from Samsung’s Smart Hub to see if it works now.

Sign out of Netflix:

Another easy method to solve the Netflix not working issue is by signing out of your Netflix account. To do this, go to the home screen of your Samsung Smart TV, select Apps, and hit the Netflix icon.

Once you are in the Netflix app, access your profile in the top right corner and select “Sign Out.” After that, sign back into your account and try streaming Netflix again.

Sign out of Netflix:

If none of the above methods worked for you, then re-installing Netflix can help solve the issue. The Netflix application can be found in the App Store on your Samsung Smart TV. Then click on the “Uninstall” button and then click on the “Install” button to get things back in order. Once installed successfully, try streaming Netflix again.

Reset your Wi-Fi router:

If your Wi-FI router is not working properly, it can cause problems while streaming Netflix on Samsung Smart TV. You will have to reset your Wi-Fi router to get rid of this issue. To reset your Wi-Fi router, find the reset button on the back of your router, press and then hold the reset button for a couple of seconds until the power light turns off and back on again. You must wait a few moments for the router to restart before re-connecting your smart TV to the network.

Check your internet speed:

Slow internet speed is one of the common reasons why you may be experiencing Netflix not working issues on Samsung Smart TV. Therefore, ensuring that your connection speed is fast enough to stream content from Netflix without any issues is necessary.

To test your connection speed, you can visit an online speed test website like and run a quick internet speed test. If the internet speed is not up to the mark, you should contact your ISP and ask them to rectify it.

Check Your Netflix Plan, Is it Active?

Another important thing to check is if your Netflix plan is active. If you forgot to renew the plan, then it could be causing Netflix not working issues. To check if your Netflix plan is active or not, go to your account page and see if there is any message regarding the renewal of your subscription.

If you find that your subscription is inactive, then renew it and try streaming Netflix again.

Netflix might be blocked:

In some regions, Netflix might be unavailable. So, if you are in such a region, try using a VPN to access the streaming services on your Samsung Smart TV. A VPN will help you bypass geographical restrictions and access Netflix without issues.

Why can’t I cast Netflix on my Samsung TV?

If you are trying to cast Netflix from your smartphone or laptop to your Samsung Smart TV, but it is not working, then the reason could be outdated firmware. To fix this issue, ensure that your Samsung Smart TV and the device from which you are casting have installed the latest firmware version.

Moreover, you should also check if your device is compatible with Samsung Smart TV for casting. If everything looks good and the problem still persists, try restarting your router and then try casting Netflix again.

Update Netflix and Samsung TV:

The most obvious reason could be outdated applications. Thus, ensuring that your Samsung Smart TV and Netflix are running the latest version available is essential.

To update Netflix, go to the home screen of your Samsung Smart TV, select Apps, and then hit the Netflix icon. Here, check if there is any new version available and if yes, then update it.

Similarly, you can also check for the latest firmware version of your Samsung Smart TV and update it to fix Netflix not casting issue.

Use VPN to Watch Netflix on Samsung TV

You might want to try using a VPN service if the Netflix not working issue persists even after trying all the above solutions. A VPN can help in bypassing any geo-restrictions that may be causing the issue with streaming content from Netflix on Samsung Smart TV.

Some tested VPNs from our experts are:

1. ExpressVPN – Best VPN: ExpressVPN is the best VPN for Netflix. Not only that ExpressVPN works well on Samsung Smart TVs as tested by our experts for streaming Netflix. It provides good speed and has multiple server locations. ExpressVPN has a network of around 3000+ servers located in 94 countries and 24 locations in the US.

ExpressVPN is available for only $6.67/mo (Get 49% Off + 3 Months FREE this Black Friday/Cyber Monday) with a 30-day of money-back guarantee. Learn more about it through our ExpressVPN detailed review.

2. Surfshark – Budget-Friendly VPN: Surfshark is the most budget-friendly VPN with a low cost of $2.05/mo (Get 84% + 2 Months FREE this Black Friday/Cyber Monday). Despite its low cost, Surfshark has around 600 servers in the US. It also offers unlimited simultaneous connection with all its plans to access Netflix on multiple devices at the same time. We tested its services by watching Netflix using Surfshark and faced no issues. You can also set up ExpressVPN on Smart TVs easily.

Moreover, Surfshark comes with a 30-day money-back guarantee and has 24/7 customer support which makes it a great choice for streaming Netflix on Samsung Smart TV. Learn more about it through our Surfshark detailed review.

3. NordVPN – Largest Server Network: NordVPN has the largest server network with more than 5500 servers in 59 countries around the globe. NordVPN has spread its 1970 servers in the US alone. NordVPN has a special “Double VPN” feature that adds extra security layers to your existing connection. We were also successful in watching Netflix using NordVPN by setting up NordVPN on Smart TV. You can get NordVPN for only $3.69/mo (Get 55% Off + 2 Months FREE this Black Friday/Cyber Monday) and 30 days of the money-back guarantee. Learn more about this Samsung Smart TV VPN through our NordVPN detailed review.

You can use some popular VPN services like ExpressVPN to access Netflix on your Samsung Smart TV without any issues. You can connect to the best suitable server using any of these VPNs and try streaming content from Netflix again.

Get ExpressVPN30-day money-back guarantee


You should disable/enable the Audio Optimizer from the settings and use the PCM (more preferred) format or stereo settings if you are experiencing such a problem. If you’re using external speakers, ensure they’re connected properly and the sound is not muted. If the problem persists, reset your audio settings.

It could be due to various reasons like outdated applications, network connection issues, missing DNS servers, and low cache memory. You should try to update both the Netflix application and the firmware version of your Smart TV to fix this issue.

If the issue doesn’t resolve, you can also try using a VPN service to bypass any geo-restrictions that may be causing the problem with streaming content from Netflix.

If you’re using Screen Mirroring to watch Netflix content on your Samsung Smart TV, but the video is not working properly, then it could be due to low network speed. Since Screen Mirroring works over a Wi-Fi connection, you should try connecting your device with a stable and secure internet connection for better streaming quality.

As well as connecting both devices to the same Wi-Fi network, you should also enable Screen Mirroring on both.

Netflix might be facing some technical issues, or there could be a problem with your Smart TV. You should check the internet connection and Netflix app installed on your Samsung Smart TV to ensure they are up-to-date. Try hard resetting both devices and then try streaming content from Netflix again.


Netflix on Samsung Smart TV is a great way to stream content from the streaming platform. But if your Netflix not working on Samsung Smart TV or you are having trouble accessing it, then you can use the solutions provided in this article. If nothing works, you can also try using a reliable VPN service like ExpressVPN, which helps bypass any geo-restrictions and provides a secure connection.

We hope this article was able to help you resolve Netflix-related issues on your Samsung Smart TV. If you have any questions, please post them below in the comment section.

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